Satisfaction Guarantee - Returns - Cancellations

Shop online with the assurance of knowing your order is backed by our 30 Day 100% Money Back Guarantee. If you have the need to return a product for any reason not covered by manufacturer’s warranty, we reserve the right to carry out a complete inspection of the product before accepting the return. Although it is not common, returns of this nature are subject to a restocking fee of 25%. We are rarely charged a restocking fee by our vendors, so it rarely happens that we are in a situation to apply this for our customers.

***Special orders are a great way to order out-of-stock items for customers, we will do this.  However, special order or specially manufactured orders are not subject to cancellation.   The reason is, we are often relying on a product manufacturer to make us something 'just in time' and those "special orders" require labor, materials, time and expense.   We do not allow for a return or cancellation on these types of orders.***

TradeShowJoe.com will not accept the return of a used product, custom made product, modified product, or custom graphics. Rest assured, we will make every attempt to be reasonable, understanding, and professional while striving for your overall satisfaction.

To handle returns and exchanges, contact our customer service department and you’re done! We’re here to help.

Changing or Cancelling an Order

If you need to cancel or change an order, please include the invoice number of the item when you contact Customer Service. If you wish to add an additional item to an already completed order, you will need to cancel your initial order and place a new one. 

Cancellation of custom manufactured or imprinted products may accrue costs associated with the order up to the time of cancellation. The customer is responsible for these costs which can include, but are not limited to, labor, materials, and custom imprinting.

Phone Orders

Prefer to place your order via phone? Not a problem! To order by phone, please call us toll-free at 1-866-821-1520 during our business hours. Before calling, please note the Product Numbers or Product Names of the items you wish to order. To find the Product Number, simply click on the item you wish to order and locate the Product Number or Product Name above the item description and images (such as 10' Coyote Pop-up).

Shipping Damage

The arrival of a product with evidence of shipping damage is a ‘non-warranty issue’ and claims must be reported to our customer service department within three business days of the time of product was received. Carriers (i.e. UPS / FedEx) will not settle damage claims after this period. Digital photos may be required when submitting a shipping damage claim to document damage to the shipping container or product.