Satisfaction Guarantee - Returns - Cancellations

Returns

We want you to feel confident ordering from Trade Show Joe. Eligible products may be returned within 30 days of delivery, subject to inspection and the exclusions below. Please contact us before returning an item so we can help arrange the return.

Return shipping and restocking fees

Customers are responsible for return shipping costs unless the item is defective or damaged. Eligible returns may be subject to a 25% restocking fee. We rarely need to apply this fee, but reserve the right to do so following inspection and any applicable vendor charges.

Items not eligible for return

We do not accept returns of used products, custom-made products, modified products, custom graphics, special orders, or specially manufactured orders. Please contact us if an item arrives defective or damaged so we can help resolve the issue.

Special orders and specially manufactured orders cannot be cancelled. These orders involve committed labor, materials, production time, and expense.

Changing or Cancelling an Order

If you need to cancel or change an order, contact Customer Service and include your invoice number. If you wish to add an item to an already completed order, contact us for assistance; cancellation and a new order may be required.

Custom-manufactured or imprinted products may incur costs up to the time a cancellation is requested, including labor, materials, and custom imprinting. The customer is responsible for these costs. Contact us promptly to discuss the status of your order; this does not guarantee that cancellation is possible.

Defective Items and Shipping Damage

Please contact us promptly if an item is defective or arrives damaged. Customers are not responsible for return shipping costs in cases of defect or damage. Contact us before arranging return shipping.

Report shipping damage to our customer service team within three business days of delivery. Keep the shipping container and packaging. Digital photos of the packaging and product may be required to help document the claim.

Contact Us

For returns, exchanges, order changes, or assistance, call 1-866-821-1520 or email info@tradeshowjoe.com. Include your invoice number and product name.